V2 SUPPORT
Welcome
Login
Sign up
Home
Solutions
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Juniper
Information
4
Classroom Monitor will be upgraded to Sonar Tracker, ready for September 2024
Summer 2024 - Upgrade from Classroom Monitor to Sonar
Status Updates
Juniper
Quick Start Video Guides
How To Videos
5
Quick start guide - complete series
Verify Account & Logging In (1:10)
Managing Pupil Groups (1:54)
Using a mobile device (2:51)
Reviewing Last Year's Data (9:47)
How to Videos - Markbook
5
Recording Markbook Assessments (2:34)
Recording Evidence (1:52)
Focusing Your Markbook (2:21)
EYFS Development Matters Framework – Recording Assessments (3:14)
EYFS Markbook– Subject Level Assessment (3:14)
How to Videos - Progress
10
Point in time / summative judgements (2:02)
Class Group Overview (2:16)
Curriculum Tracking (0:54)
Group Matrix (1:34)
SLT - Attainment Settings Guidance (2:57)
View all 10
How to Videos - External Data
1
Importing Assessment Data From Test Publishers (2:26)
Training Webinars
2
Customer Webinars
Previous training webinars
Getting Started
The Basics
13
Your account is live: check list and next actions
Getting Started Overview
Administering Classroom Monitor
Using a mobile device
Key Questions to Consider When Launching Classroom Monitor
View all 13
Getting Started FAQs
4
What is MIS synchronisation?
My school's academic year does not start in September?
How do I access school admin settings?
Is our data secure in Classroom Monitor?
Logging In
Introducing Logging In
2
First Login
Password Reset
FAQ
6
I Can't Log In
My User Account Verification link has expired
Reset Password email not received?
My email address is correct but I still need to verify
My email address in use is not correct
View all 6
Markbook
Introducing Markbook
4
Markbook Overview
Loading The Markbook
Adding Assessments
Recording Evidence
Markbook FAQs
20
Why Can I See Two Options For Maths When Using CM NC14 Framework?
Why Can't I See My Groups?
Do I Need To 'Backfill' Markbook Assessments?
How Can I Record Assessment Quickly?
Can I Print A Markbook?
View all 20
Markbook Frameworks
5
CM NC14 Framework
A2E SEN Toolkit 2018
Oxford University Press - Reading and Writing Criterion Scales
Discovery RE
Pearson Abacus
External Data
Introducing External Data
6
External Data: Overview
Import Types
Downloading An External Data Import Template
Uploading An External Data Import File
Previous Imports
View all 6
External Data FAQs
4
How Do I View Imported Data?
How Do I Use the Teacher Assessment Values?
Importing PIRA and PUMA files after exporting from MARK
Which Pupil IDs Do I Need On My Upload?
Progress
Introducing Progress
3
Progress: Overview
Reviewing Progress Between Two Points In Time
Attainment Settings Guidance
School Overview Reports
6
School Overview Reports - Overview
Markbook Overview Reports - Attainment
Markbook Overview Reports - Progress
External Data & Judgements Overview - Single-Subject View
External Data & Judgements - Multi-Subject View
View all 6
Combination Reports
5
Combination Reports: Overview
Judgements Report
Group Matrix
Multi-Subject Judgements
Long Term Tracking
Tracking Reports
6
Tracking: Overview
Markbook Score Tracking
Ability Matrix
Curriculum Tracking
Multi-Ability Tracking
View all 6
EYFS Reports
2
EYFS Data Reports
EYFS Exports
Exports
4
Exports: Overview
Export Markbook Scores
Export External Scores or Judgements
Export Curriculum Tracking
Types of data
3
Markbook Data
External Data
Judgements
Progress FAQs
11
How Do I Access Data For The Whole School Or Year Group?
How Do I Show Progress From Key Stage 1?
How do I compare data for groups?
Looking At Last Year's Data: How Do I Access Imported or Transitioned Data?
Can I Add My Own Groups To An Overview Report?
View all 11
Reports
Introducing Reports
7
Pupil Reports
Parent Reports
Create A Parent Report
Create, Edit and Delete Headteacher Comments
Create, Edit and Delete Teacher Overall Comments
View all 7
Types of Pupil Reports
3
Pupil Attainment Report
Pupil Progress Report
Pupil Evidence Report
Reports FAQs
8
How do I download reports?
Can I edit reports?
Do all objectives show in reports?
How do I remove the comment boxes?
How do I remove the ability names from reports?
View all 8
Settings
Introducing Settings
11
Settings: Overview
Pupil Management
Teacher Management
Group Management
Pupil Group Membership
View all 11
Settings FAQs
16
How do I change the year group a pupil belongs to?
How Do I Change Which Teachers Can Access A Group?
How do I change user permissions?
How do I unlock a teachers account?
Can I create additional groups?
View all 16
Early Years Foundation Stage (EYFS)
Early Years Foundation Stage Framework
2
EYFS – Recording Assessments (Data In)
EYFS - Progress & Pupil Reporting (Data Out)
Training and Support
Introducing Training and Support
2
Customer support and training
CM Training Academy
CM Leader Pathway
8
L1ai School account setup (MIS sync)
L1aii School account setup (No MIS)
L1b Markbook assessment frameworks
L1c: Helping all users achieve Level 1
L2a Importing external data
View all 8
SLT Pathway
8
S1a Logging in and basic orientation
S1b Managing pupil groups
S2a Meeting your school's assessment needs
S2b Monitoring usage
S3a Tracking attainment and progress in school
View all 8
Teacher Pathway
11
T1a Logging in and basic orientation
T1b Managing pupil groups
T2a Recording markbook assessments
T2b Recording Evidence
T2c Importing assessment data
View all 11
Help Desk Software
by Freshdesk