V2 SUPPORT

Classroom Monitor calculates the year group a pupil belongs to based on their date of birth and is not based on the year group information in your MIS. If y...

Users that have Admin or SLT permissions can change which teachers have access to groups. This can be done through Teacher Group Management on the Settings ...

There are three user types in Classroom Monitor: Teacher SLT Admin MARKBOOK View, add and edit assessment judgements for groups assigned to their...

If any user of Classroom Monitor fails incorrectly to login 5 times in succession their account will be locked. To unlock a users account you need to ha...

In most cases, pupils are assigned to the appropriate classes/teaching groups from the MIS. It is possible for admin users to create additional groups d...

If a group has its source as MIS, any changes should be made in the school's MIS and the changes will be seen when the overnight sync occurs.  For m...

Schools with a MIS synchronisation User accounts are created automatically within Classroom Monitor using the staff email addresses from your school's ...

When teachers leave your school, you will need to make them inactive on your school account so that they can no longer access any data. A user with admi...

Navigate to SETTINGS. In the bottom left hand corner of the page, it will tell you whether the MIS Sync is configured and when the information was last upda...

Access to groups is controlled within school. Admin users have the ability to assign teachers to groups so, if you don't have access to a group that you...