these pages are linked to from the FAQ's page

I Can't Log In
If you are having trouble logging in, click the 'Having trouble logging in?' link from the login page. Enter the email address associated t...
Tue, 19 Nov, 2019 at 10:10 AM
My User Account Verification link has expired
If you were unable to verify your email address within the time period given, you can request for the email to be sent to you again.  This can be done by cl...
Tue, 12 Jan, 2021 at 10:13 AM
Reset Password email not received?
If you have requested a Reset Password email and you have not received it first check your junk and/or spam folders of your email inbox. The email will ...
Tue, 17 Dec, 2019 at 4:10 PM
My email address is correct but I still need to verify
The Reset Password email will only be sent to an email address that has been verified. If you need to verify your email address you will need locate you...
Tue, 17 Dec, 2019 at 4:12 PM
My email address in use is not correct
If your email address in use is not correct you will need to do one of the following: If your school are using an MIS system with synchronisation to Cla...
Tue, 17 Dec, 2019 at 4:18 PM
I've received the Reset Password email but cannot create a new password?
When you request a Reset Password email to be sent a hidden security token is generated and this enables us to be sure that when we receive your request to ...
Mon, 17 Feb, 2020 at 8:31 AM