14 March 2024 08:30 - 500 Internal Server Error
We are aware of an error message users are encountering when trying to login to Classroom Monitor. Our development team are investigating the issue and working to resolve it as quickly as possible. We will provide further updates here as soon as we have them. We apologise for the inconvenience caused by this ongoing issue.
14 March 2024 13:15
Our development team believe they have identified the root cause of this issue and are now exploring possible solutions to resolve this issue.
14 March 2024 14:30
The cause of the issue has been confirmed as our third party provider data centre experiencing an outage. Our developers are in contact with them and our third party provider is working to resolve the issue. At the moment we are unable to provide a timeframe for when this issue will be resolved.
14 March 2024 15:30 - Resolved
This issue has now been resolved, with normal access to Classroom Monitor V2 restored. Users should no longer encounter a '500 Internal Server Error' message when accessing Classroom Monitor V2. We apologise for any inconvenience caused by this issue and thank you for your patience whilst this was investigated and resolved.