Settings FAQs

How do I add a new pupil to our school account?
In the vast majority of schools, new pupils will be added to Classroom Monitor automatically. Most schools have pupil details transferred into Classroom Mon...
Wed, 2 Oct, 2019 at 4:21 PM
How do I remove a pupil who has left our school?
In the vast majority of schools, pupils who have left will be removed from Classroom Monitor automatically via a link to their school Management Information...
Wed, 2 Oct, 2019 at 4:25 PM
How do I change the email address associated with an account?
All user accounts have an email address associated with them. This is used for logging in and resetting passwords. Schools with MIS synchronisation: fir...
Wed, 18 Dec, 2019 at 3:39 PM
I've created a new group. How can users access it?
When an admin user creates a group in Settings>Group Management, they will then need to: a) Go to Pupil Group Membership: Add pupils to the group and pr...
Wed, 18 Dec, 2019 at 3:41 PM
Why can't I edit a record created by the MIS Synchronisation?
With a few exceptions to certain values, a record that is created by the MIS synchronisation process cannot be edited manually. If you need to upda...
Thu, 22 Jul, 2021 at 2:25 PM
How do I resend the 'User Account Created' email to a teacher?
if you have a teacher that has not yet verified their email address with us they will need to click the link the email that was sent to them when their acco...
Wed, 18 Dec, 2019 at 3:43 PM